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TERMS & CONDITIONS

Terms & Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using Cherry eSIM services, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our services.

2. Service Description

Cherry eSIM provides mobile data connectivity through embedded SIM (eSIM) technology. Our services include:

  • Digital eSIM profiles for international data roaming
  • Data packages for various destinations
  • Customer support and account management
  • Mobile application access

3. Eligibility

You must be at least 18 years old to use our services. By using Cherry eSIM, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

4. Account Registration

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

5. Payment Terms

5.1 Pricing

All prices are displayed in USD unless otherwise specified. Prices are subject to change without notice.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other electronic payment methods.

5.3 Refund Policy

Refunds are available under certain conditions:

  • Unused eSIM profiles within 14 days of purchase
  • Technical issues preventing service activation
  • Service not as described

6. Service Usage

6.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. Prohibited activities include:

  • Illegal activities or violations of any laws
  • Infringement of intellectual property rights
  • Distribution of malware or harmful code
  • Abuse, harassment, or threats to others
  • Unauthorized access to systems or networks

6.2 Fair Usage Policy

Data packages are subject to fair usage policies. Excessive usage may result in throttling or service suspension.

7. Device Compatibility

You are responsible for ensuring your device is eSIM-compatible and unlocked. We are not liable for compatibility issues or device limitations.

8. Data Plans and Activation

8.1 Activation Period

Data plans must be activated within 60 days of purchase.

8.2 Validity Period

Each data plan has a specific validity period starting from activation. Unused data expires at the end of the validity period.

8.3 High-Speed Data

Daily plans renew high-speed data every 24 hours from activation time. Fixed plans provide data until fully consumed or expired.

9. Service Limitations

9.1 Coverage

Service coverage depends on partner network availability in each destination.

9.2 Voice and SMS

Unless specified, data plans do not include traditional voice calls or SMS. Internet-based communication apps can be used for calls and messaging.

9.3 Network Performance

Actual speeds may vary based on network conditions, location, device, and congestion.

10. Intellectual Property

All content, trademarks, logos, and intellectual property on our website and services belong to Cherry eSIM or our licensors. Unauthorized use is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, Cherry eSIM shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Service interruptions or network issues
  • Third-party actions or content

12. Indemnification

You agree to indemnify and hold Cherry eSIM harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

14. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Termination

We may suspend or terminate your account for violations of these terms or for any other reason at our discretion.

16. Governing Law

These terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [Your Jurisdiction].

17. Contact Information

For questions about these terms, please contact us:

Email: [email protected]
Phone: +1 (XXX) XXX-XXXX
Address: [Your Business Address]

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